Shipping policy

This return policy only applies to products sold by COMERCIALIZADORA DE COSMÈTICA NATURA CANARIA, SL on the www.cosmonatura.es website exclusively.

Return deadlines

You have a period of 14 calendar days from receipt of your package to indicate your intention to return it.

Indications for the return

To return a product, send us an email to our Customer Service, writing to customers@cosmonatura.es or calling 902 362 259 indicating the reason for the return. Our agents will contact you as soon as possible to handle the matter.

Reasons for return

A- Withdrawal: return of an unwanted product due to change of opinion (the product does not satisfy you or has been requested by mistake)

• You can return the product if it does not satisfy you or if you have requested it by mistake within the indicated period of 14 days from receipt of your package.

• Fill out and print the Return Delivery Note and send it to us in the package together with the product or products you are returning (this requirement is essential).
• Once the return is received, the products will be inspected *. Keep in mind that unwanted products must be in perfect condition, unused and in their original packaging (keeping the cellophane and / or warranty seal, if any). You must ensure that the product is properly packaged to avoid damage in transit during the return. If after the inspection it is determined that the goods are damaged, COMERCIALIZADORA DE COSMÈTICA NATURA CANARIA, SL. You will not be able to process your refund and we will contact you via email to inform you of the situation.
• If after having inspected the products it is determined that they are in optimal condition and the return is accepted, an email will be sent confirming the return and the corresponding amount will be reimbursed by means of a bank transfer made directly to your account (at In this case, you will be asked to indicate your IBAN account number and its holder). The refund of the money will be made within 5 business days from when the account is informed.
• In any case, you will be responsible for the return shipping costs when you have changed your mind in relation to the product purchased, either because you are not satisfied or have requested it by mistake.
• Keep in mind that, even if you return the order, the shipping costs in the case of withdrawal are not refundable and only the value of the product will be reimbursed deducting the shipping costs that you would have paid at the time, if they had been charged. these during the product acquisition process.

* The inspection period for the merchandise can be extended by 14 days.

B- Return of defective or non-conforming Products

• If the product has arrived with a defect or in poor condition, you have the right to return the product within a period of up to 14 calendar days from the following receipt of the product.

• Fill out and print the Return Delivery Note and send it to us in the package together with the product or products you are returning (this requirement is essential). Important that you indicate us in the reason for Return: DEFECTIVE PRODUCT

• The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully reimbursed including the shipping costs charged to deliver the item, as long as it is a full return of the item. order and you would have had to pay them in the purchase process; If it were a partial return, the proportional part of the shipping costs corresponding to the item paid would be paid under the same conditions as those discussed in the case of a complete return.

• Once the return has been received, the product received * will be examined and after being accepted, a confirmation email will be sent, to which you must respond indicating the refund option that suits you best, from among those that we offer below :
1. Full refund of the amount, in accordance with applicable law, which will be made by bank transfer made directly to your account (in this case you will be asked to indicate your IBAN account number and its holder). The refund of the money will be made as soon as possible.
2. Refund of the product in optimal conditions. In this case, the same product reference would be sent, assuming COMERCIALIZADORA DE COSMÈTICA NATURA CANARIA, SL the shipping costs.

* The inspection period of the merchandise can be extended by 14 days

Products that have suffered bad treatment, have been modified or exchanged may not comply with this policy and therefore not be accepted at the time of return. If this is applicable to your case, we will contact you by email to let you know. In this case, no refund of any kind will proceed.

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